Hey it’s lauren! I am a product designer. I make pretty and smart things with ambitious teams.

FEATURED WORK

FEATURED WORK

I am the visual and interaction design lead for the VA Health & Benefits Mobile App.

While VA has other mobile apps, this is the first that captures all Health and benefits-related activity for one app.

Centered on actions and specific authenticated information, the app allows Veterans to track their open tasks at VA.

A split view of the VA Health and Benefits Mobile App Homescreen. It shows the homescreen in a device mockup, with the Light Mode interface on the left side, and the Dark Mode interface on the right side.

  • Redesigning the homescreen

    Refreshing the design to restore trust and enable Veterans to get to their frequently used tasks.

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  • Refining the navigation structure

    Restructured the app’s navigation patterns, applied a hierarchical navigation structure, and refined mobile interactions.

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  • Lessening prescription refill friction

    Conducing a post launch research study to refine interations and optimize usability

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  • Streamlining appoinments management

    Coming soon!

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